You may cancel an in-stock tile order within 24 hours of purchase. If the material has already shipped, you will be responsible for any shipping costs plus a restocking fee of 30%. We must be notified immediately at 210.798.2288. Cancellations will be credited after flooring is received, examined and restocked at our warehouse is applicable.

Couture and Bespoke Tile order ARE NOT CANCELLABL or RETURNABLE.

We encourage samples prior to order. The Desire Group accepts return of in stock tile orders within 10 days of receipt of order.  To return an order, the customer must pay a 30% restocking fee and pay shipping cost to return the order to our San Antonio, Texas warehouse. If you choose to return an order, notify us in advance of this return. We will issue a return authorization. Please call 210.798.2288 to arrange your return.

Returns will be credited after flooring is received, examined and restocked at our warehouse.

After the restocking fee is deducted, and the tiles are received in Desire's San Antonio warehouse undamaged, the balance will be refunded to the customer within 15 days.

Custom orders (Couture and Bespoke Tile) cannot be cancelled. Shade variations are part of the inherent beauty of our custom tiles, and we do not warranty against these shade variations. We encourage viewing samples prior to ordering. Although best effort is made to ensure product images are as close as possible to the actual product, variations in shade, color or appearance are possible. Computer monitor display settings can also play a role in the representation of a digital picture. Any material signed for by the customer is considered accepted.